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Sue and James - SUPERSTARS !!
Winners at the CATS AWARDS 2009
Celebrating Achievements of Talented Staff
The visitor economy’s most outstanding skills event
Sue— Winner of Highly Skilled Front of House Staff
James– Winner of Individual Excellence in Customer Service
There was a double celebration here at the Alvanley Arms with Sue Bouch taking the Highly Skilled Front of House award and James Fosbrook winning the award for Individual Excellence in Customer Service.
Sue, our Front of House Manager, fully deserved this award as she leads from the front, training, encouraging and motivating the staff to make sure the customers have the best possible experience in every aspect of their stay. She also liaises closely with the kitchen team to ensure there’s a seamless relationship between them and the customer.
James, one of our waiters and bar person, has a mature, caring and pro-active approach to meeting customer needs. At only eighteen years old, he has become a real asset to the business and knows what the customers need even before they know they need it!
James was selected as a result of a mystery shop and the judge described him as "an amazing member of staff who was very personable, engaging and charismatic"
Ruth Badger (of The Apprentice) was our compere for the evening.
Sue and James were competing against prestigious establishments like Carden Park, Crowne Plaza, Inglewood Manor, Green Bough Hotel and Tatton Park,
For a small country inn to be so successful against such high-profile nominees is a real honour.
Well done Sue and James, we are very proud of your achievements
